Description

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel. We are seeking candidates who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.

Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It’s not a difference you can touch or see - it’s a difference you can feel. We are seeking a Dishwasher/Bus Person for Dollywood Resorts who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Dishwasher/Bus Person checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

This position exists to provide prompt, courteous service in keeping the dining and kitchen areas neat, clean, and in order. 

 

Summary of Essential Functions and Responsibilities

• Maintain cleanliness and order in the kitchen, storage areas, dining room, and the dish washing station.

• Empty trash and clean the trash containers, sweep, mop, organize, and stock.

• Load and unload dish machine, and scrub pots and pans.

• Ensure dish machine is working properly and dishes, silver, pots and pans are clean.

• Provide courteous service in keeping the guests’ dining areas neat, clean, and in order. (Dining areas include drink stations, condiment stations, and any table or counter space used for eating on or serving food from).

• Bus tables, wipe off and sanitize tables and counters, stock dishes, dry goods, etc., empty trash and cleaning the trash containers, sweep, mop, organize, and stock.

• Greet each guest in a friendly manner

• Provide continuous service and attention to detail.

• Clear away dirty dishes, glasses, serving dishes, and eating utensils in a timely manner.

• Remove and throw away disposable products such as paper cups, plates, containers, condiment wrappers, napkins, straws, plastic utensils, etc.

• Be aware of the location of equipment of any kind to avoid accidents with bus carts, tray jacks, cleaning equipment, fallen food, liquid, or trash.

• Be available and willing to work at different locations on Park.

• Be able to answer guest questions.

• Understand and practice safe food handling at all times, following Sevier County Regulations and ServSafe guidelines.

• Be an active participant in safety issues relating to personal safety and the safety of fellow hosts and guests.

• Follow all procedures/standards affecting Foods financial standing such as clocking in/out properly, completion of tasks in a timely and accurate manner and not wasting supplies.

• Able to display and live out our Lead with Love principles strongly rooted in the Dollywood Company culture by being: patient, kind, trusting, unselfish, truthful, forgiving, and dedicated.

• Able to hear, see and speak.

• Able to speak, read and write English.

• Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees.

• Must have manual dexterity necessary to complete all job duties.

• Able to sit and/or stand for long/short periods.

• Able to maintain good personal hygiene.

• Able to get along with other employees to work out problems and resolve conflicts.

• Able to comprehend instructions and retain information.

• Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays.

• Able to thrive in a fast-paced, dynamic environment.

• Able to be flexible to handle frequent changes in priorities.

• Able to prioritize tasks and complete assignments on time.

• Able to work outdoors.

• Able to move about in confined areas.

• Able to stand, balance, kneel, stoop and bend to maintain clean work environment and provide guest service.

• Able to see near and far to safely operate equipment and navigate work environment.

• Able to reach high and low to get supplies.

• Able to have finger movement to do detailed work, run a register or guest check system, calculator, etc.

• Able to sweep and mop.

• Able to make decisions by analyzing information allowing on-the-spot correction of guests concerns.

• Able to tolerate extreme heat, extreme cold, and humidity necessary to work in kitchens, walk-ins, freezers, climate changes and be able to work outdoors.

• Ability to tolerate approved Ecolab detergents and chemicals necessary clean/sanitize equipment and environment.

• Able to handle a fast pace, hectic environment due to accommodating a large number of guests at one time, changes in work schedule and job assignments.

• Able to lift 30 pounds with or without 2 person lift. 30+ pounds require a 2 person lift.

• Must take Start Fresh training, as well as implement all safety aspects of Start Fresh training

• Able to work and tolerate temperatures ranging from 0 to 120 degrees.

• Must comply with all Health Dept., Serv Safe, and Company regulations pertaining to Food Safety Handling Procedures.

 

Education and Experience Required

• Must be at least 16 years old.
• Previous food service experience of at least 6 months preferred.
• Must be able to successfully pass post-offer background check and drug screening.

 

Knowledge, Skills, and Abilities

• Able to project Dollywood’s image by being genuinely friendly and caring and by taking pride in their work.
• Must be self-motivated and disciplined.
• Must be able to prioritize and complete work assignments on a timely basis.
• Must maintain strict confidentiality and judgment regarding privileged information.
• Must display and live out our Lead with Love principles by being: patient, kind, trusting, unselfish, truthful, forgiving, and dedicated.
• Must be willing to constantly improve.
• Must have professional appearance with good personal hygiene.
• Must promote and support a “team” work environment by cooperating and helping co-workers.
• Must adapt to changes easily.
• Must enjoy a fast-paced, dynamic environment.
• Must show appreciation to others.
• Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines.
• Must be able to work with a sense of urgency in a high volume environment.

 

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.       

 

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